Terms and conditions

Effective Date: 18/11/2025

Welcome to MedLabs Diagnostic. These Terms and Conditions (“Terms”) govern your use of our website, mobile applications, services, and facilities (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms.

1.Introduction

1.1 These Terms and Conditions apply to all services provided by MedLabs Diagnostic (“MedLabs”, “we”, “our”, “us”) to clients (“you”, “your”).
1.2 By booking or attending an appointment, you agree to these Terms and Conditions.
1.3 MedLabs reserves the right to amend these Terms and Conditions at any time. The latest version will always be available on our website or by request.

2.⁠ ⁠Nature of Our Services

2.1 MedLabs Diagnostic is a health screening and testing provider offering ultrasound scans, blood tests, and other diagnostic investigations.
2.2 MedLabs does not provide medical treatment, or management of any condition.
2.3 You must always consult your GP or another qualified medical practitioner for interpretation, diagnosis, and treatment based on your results.

3. Ultrasound Scans

3.1 All ultrasound scans at MedLabs Diagnostics are carried out by appropriately trained and

competent sonographers, which may include:

● Clinicians who are HCPC-registered (e.g., radiographers, sonographers), and

● Suitably qualified sonographers who meet the organisation’s competency, training,

and governance requirements.

3.2 All practitioners work under MedLabs Diagnostics’ regulatory governance framework,

which includes:

● Verified training and competency assessment

● Ongoing CPD monitoring

● Peer review and audit (including monthly report audit)

● Clear escalation pathways for complex or abnormal findings

● Professional indemnity coverage

● Oversight by the Clinical Governance Lead

3.3 MedLabs Diagnostics complies with CQC requirements for Diagnostic and Screening

Procedures (DSS), and with professional guidance from BMUS, SoR and RCR regarding

ultrasound practice and reporting standards.

4.Laboratory Testing

4.1 Certain samples may be processed by third-party laboratories on behalf of MedLabs.

4.2 These laboratories are UKAS-accredited for specific tests and parameters.

4.3 Where any part of a test or analysis falls outside the laboratory’s UKAS accreditation

scope, this will be clearly indicated on your laboratory report.

4.4 All partner laboratories are selected for their quality and compliance with good laboratory

practice.

4.5 Where a specific test, parameter, or component of a profile falls outside the laboratory’s

UKAS accreditation scope, this does not mean that the test is unreliable or invalid.

It only means that the laboratory has not yet undergone UKAS assessment for that specific

assay (test), and the result is issued under the laboratory’s general governance framework

(including quality control, validation, verification and proficiency testing which adheres to

internationally recognised quality frameworks of International Organization for

Standardization).

4.6 If any part of your test profile falls outside the UKAS scope, this will always be clearly

indicated on your laboratory report (e.g., with an asterisk or annotation).

MedLabs does not describe or advertise any test as “UKAS accredited” unless every

component of that test profile falls fully within the partner laboratory’s published UKAS

scope.

4.7 All partner laboratories operate robust quality management systems aligned to ISO

15189 standards, regardless of whether a specific assay is currently within the UKAS

accreditation cycle.

This ensures that all results—whether accredited or non-accredited—are produced using

validated methods, calibrated equipment, and appropriate quality assurance procedures.

4.8 Accreditation status does not constitute a clinical interpretation of results.

Patients experiencing ongoing or new symptoms are advised to seek medical assessment

regardless of their laboratory findings.

4.9 By purchasing testing services from MedLabs, you acknowledge and accept that:

• Some tests or sub-tests may be outside the UKAS accreditation scope.

• This does not affect the clinical validity or reliability of your results.

• Accreditation is not a requirement for a test to be considered diagnostic or clinically

acceptable; Interpretation of symptoms must be performed by a qualified healthcare

professional.

• MedLabs is not responsible for any delay in treatment resulting from a patient

choosing not to seek medical advice. If symptoms continue or recur, you must

consult a qualified healthcare professional.

5.⁠ ⁠Results and Follow-Up

5.1 Test and scan results will be sent to you (and/or your referring clinician) as agreed at the

time of booking.

5.2 MedLabs Diagnostics does not provide medical advice, diagnosis, or clinical follow-up.

You are responsible for reviewing your results with a GP or relevant healthcare professional,

regardless of whether your result is normal or abnormal, particularly if you have ongoing

symptoms.

5.3 Safety-Netting Advice

You must seek urgent medical attention if you experience any of the following symptoms at

any time, including before or after receiving your results:

● Chest pain or pressure

● Sudden shortness of breath

● Severe or worsening abdominal pain

● New neurological symptoms (e.g., sudden weakness, facial drooping, difficulty

speaking)

● Heavy bleeding

● Fainting or collapse

● Severe dizziness

● Any other symptoms that you feel are severe, unusual, or worsening

In these circumstances, attend A&E or call 999.

5.4 If your symptoms persist, worsen, or change, you must seek medical review from a GP,

NHS 111, or another appropriate healthcare provider, even if your test or scan result is

reported as normal.

5.5 MedLabs Diagnostics is not responsible for any delay or failure to act on results if you

cannot be contacted using the details you provide at the time of booking.

6.⁠ ⁠Limitations of Service

6.1 MedLabs services are intended to assist your healthcare by providing test and imaging results.
6.2 Our reports do not constitute a medical diagnosis, treatment plan, or prescription.
6.3 You must seek advice from your GP or another qualified clinician to interpret and act upon your results.

7.⁠ ⁠Liability

7.1 MedLabs Diagnostics will provide all services with reasonable care and skill, in line with

applicable professional, regulatory and quality standards.

7.2 MedLabs Diagnostics provides diagnostic testing and reporting services only and does

not provide medical advice, diagnosis, or clinical treatment. You are responsible for seeking

appropriate medical review of your results.

7.3 MedLabs Diagnostics is not liable for any loss or harm arising from your failure to seek

medical advice, failure to act on symptoms, or failure to follow recommended follow-up.

7.4 Nothing in these Terms excludes or limits MedLabs Diagnostics’ liability where such

limitation is prohibited under UK law, including liability for death or personal injury caused by

negligence, or for failing to provide services with reasonable care and skill.

8.⁠ ⁠⁠Data Protection

8.1 MedLabs Diagnostics is the Data Controller responsible for your personal data and

processes all information in accordance with the UK GDPR and the Data Protection Act

2018.

8.2 Your personal and health information are processed under the lawful bases of legitimate

interests and provision of healthcare (UK GDPR Article 6(1)(f) and Article 9(2)(h))

8.3 All data is stored securely and handled in accordance with our Privacy Policy. A copy of

the Privacy Policy is available at our website

8.4 By using our services, you confirm that you have had the opportunity to review the

9.⁠ ⁠Complaints and Feedback

9.1 MedLabs Diagnostics is committed to providing a high-quality and professional service. If

you have a concern or wish to make a complaint, please contact us at:

info@gbmedlabs.co.uk

9.2 All complaints are acknowledged and investigated under our internal Complaints Policy.

We aim to respond promptly and provide a clear explanation of any findings and actions

taken.

9.3 If you remain dissatisfied after receiving a response, you may request that your

complaint is reviewed by a senior member of our management team.

9.4 Feedback and concerns are used to improve our service and maintain high standards of

care.

10.⁠ ⁠User Responsibilities

10.1 You must provide accurate and complete information when scheduling appointments or

using our services, including relevant medical history and current symptoms.

10.2 You are responsible for ensuring that the contact details you provide are correct and

kept up to date so that MedLabs Diagnostics can deliver your results.

10.3 You understand that MedLabs Diagnostics provides test and scan results only and

does not offer medical advice, diagnosis, or clinical follow-up.

10.4 You are responsible for reviewing your results with a GP or appropriate healthcare

professional, regardless of whether your results are normal or abnormal.

10.5 You must seek urgent medical attention if you experience severe, worsening, or

concerning symptoms at any time.

10.6 You agree to follow any instructions provided during testing, sample collection, or

preparation to ensure accuracy and safety.

10.7 You agree not to misuse our services or interfere with their operation.

11.⁠ Appointments and Cancellations

11. Appointments and Cancellations

• Appointments may be scheduled online, by phone, or in person.

• Cancellations or rescheduling must be made at least 24 hours in advance.

• No-shows or late cancellation may incur a cancellation fee.

12.⁠ Intelectual Property

12. Intellectual Property

All reports, written materials, templates, and website content provided by MedLabs

Diagnostics are protected by copyright and may not be copied, modified, or distributed

without written permission.

12.1 You may download or print your own test results or reports for personal use or to share

with your healthcare provider

13. Governing law

13.1 These Terms and any disputes arising from them are governed by the laws of England and Wales.

13.2 The courts of England and Wales have exclusive jurisdiction over any disputes.

Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Services after changes constitutes acceptance of those changes.